Had you asked the questions before embarking on your new practice website, the web designer probably would have told you they didn’t know . . . . but you, the client didn’t know to ask.
This post is a list of questions you may want to ask before you hire a web designer / web design agency:
How long have you been in business?
What types of clients do you work with most frequently, and have you done any veterinary practice websites?
How will you market the practice and how passionate are you about vet practices?
May I see your portfolio?
Will the new site be fully mobile responsive with direct dial phone numbers to the practice.
How many people will be working on the site? Who do I speak with / who does the building / designing?
Do you know / understand search engine optimisation (SEO)?
Do you have references from other vet practices/clients?
What happens if my site goes down?
How are updates handled?
How does e-mail work for my site?
Will you install Google Analytics?
Do you use forms? Are those forms held in a data base on my website or simply sent to my inbox?
What happens if you (the designer) goes on holiday and I need you?
How do you stay current with technology?
What types of security will be on my website?
How long will it take to get my site live?
Will we have a contract?
Do I supply the images or you?
What are your expectations of me as a client?
How many revisions can I make during the building process?
What kind of service can I expect after the site is launched?
Do you make all the updates or are we expected to make them?
Do you offer a monthly maintenance service with monthly latest news and offers?