Had you asked the questions before embarking on your new practice website, the web designer probably would have told you they didn’t know . . . . but you, the client didn’t know to ask.

This post is a list of questions you may want to ask before you hire a web designer / web design agency:

Arielle Vetwebsites
    • How long have you been in business?


    • What types of clients do you work with most frequently, and have you done any veterinary practice websites?


    • How will you market the practice and how passionate are you about vet practices?


    • May I see your portfolio?


    • Will the new site be fully mobile responsive with direct dial phone numbers to the practice.


    • How many people will be working on the site? Who do I speak with / who does the building / designing?


    • Do you know / understand search engine optimisation (SEO)?


    • Do you have references from other vet practices/clients?


    • What happens if my site goes down?


    • How are updates handled?


    • How does e-mail work for my site?


    • Will you install Google Analytics?


    • Do you use forms?  Are those forms held in a data base on my website or simply sent to my inbox?


    • What happens if you (the designer) goes on holiday and I need you?


    • How do you stay current with technology?


    • What types of security will be on my website?


    • How long will it take to get my site live?


    • Will we have a contract?


    • Do I supply the images or you?


    • What are your expectations of me as a client?


    • How many revisions can I make during the building process?


  • What kind of service can I expect after the site is launched?
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