Had you asked the questions before embarking on your new practice website, the web designer probably would have told you they didn’t know . . . . but you, the client didn’t know to ask.

This post is a list of questions you may want to ask before you hire a web designer / web design agency:

Arielle Vetwebsites
  • How long have you been in business?
  • What types of clients do you work with most frequently, and have you done any veterinary practice websites?
  • How will you market the practice and how passionate are you about vet practices?
  • May I see your portfolio?
  • Will the new site be fully mobile responsive with direct dial phone numbers to the practice.
  • How many people will be working on the site? Who do I speak with / who does the building / designing?
  • Do you know / understand search engine optimisation (SEO)?
  • Do you have references from other vet practices/clients?
  • What happens if my site goes down?
  • How are updates handled?
  • How does e-mail work for my site?
  • Will you install Google Analytics?
  • Do you use forms?  Are those forms held in a data base on my website or simply sent to my inbox?
  • What happens if you (the designer) goes on holiday and I need you?
  • How do you stay current with technology?
  • What types of security will be on my website?
  • How long will it take to get my site live?
  • Will we have a contract?
  • Do I supply the images or you?
  • What are your expectations of me as a client?
  • How many revisions can I make during the building process?
  • Who does updates in the future?
  • What kind of service can I expect after the site is launched?
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